Privacy Policy hm88 — Our Commitment
Towards Your Data Security

Hm88 (hereinafter referred to as "we", "the platform", or "hm88") is a digital entertainment platform operating in Malaysia. We understand that your trust is our most valuable asset, and we never take lightly our responsibility to protect the privacy of every member.

This Privacy Policy covers all services offered by hm88 through our official website at https://hm88.ml and our official mobile app. It applies to all users who browse our platform, whether as casual visitors or registered members.

By registering as a member or continuing to use the hm88 platform, you confirm that you have read, understood, and fully agree to this Privacy Policy. If you disagree with any part of this policy, we encourage you to contact our support team before continuing to use the platform.

Hm88 collects two main categories of information: information you provide directly to us, and information collected automatically when you use our platform.

Information you provide directly:

Information collected automatically:

• Your IP address and network information when you access our platform.
• Device type, operating system, web browser version, and screen resolution.
• Server log data including access times, pages visited, and in-platform actions.
• Cookie data and similar tracking technologies to enhance the user experience.
• Location information at the country/region level (not precise GPS location).

Every piece of information we collect is used for specific and legitimate purposes. hm88 will not use your data for any purpose beyond the scope stated below without obtaining your prior consent:

• Account Management: Creating, verifying, and managing your member account, including the required KYC process.
• Service Delivery: Enabling you to access all games and hm88 platform features smoothly and securely.
• Financial Transaction Processing: Processing deposits, withdrawals, and all other financial transactions in your account accurately and securely.
• Service Communication: Sending important notifications such as transaction confirmations, security updates, and account information via email or SMS.
• Promotions & Personalised Offers: With your consent, to send information about promotions, bonuses, and relevant offers based on your preferences.
• Analytics & Improvement: Analysing aggregated usage patterns to improve user experience, platform performance, and the development of new features.
• Legal Compliance: Meeting applicable legal and regulatory obligations, including AML (Anti-Money Laundering) requirements.
• Fraud Prevention: Detecting and preventing fraudulent activity, hacking, and platform abuse that could compromise the security of other members.

Hm88 does not sell or transfer your personal data to third parties for their own commercial purposes. However, there are limited situations where we may need to share your data with certain parties:

• Payment Service Providers: Required financial data is shared with authorised payment providers (such as FPX, DuitNow, and e-wallet processors) solely to process your transactions. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Limited game session data is shared with third-party game software providers solely to ensure games run correctly and fairly.
• Legal Obligation: hm88 may be required to disclose certain information when mandated by law, court order, or lawful direction from a competent authority.
• Rights Protection: Where necessary, information may be disclosed to protect the rights, property, or safety of hm88, our members, or the public.

The hm88 platform uses cookies and similar technologies to enhance your experience. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled as they are necessary for the platform to function properly.
• Performance Cookies: Gathering information about how you use our platform (e.g. most frequently visited pages, time spent) to help us improve the user experience.
• Functional Cookies: Saving your preferences such as language, display theme, and other settings so you do not need to reset them every time you log in.
• Security Cookies: Used to detect suspicious activity and help protect your account from unauthorised access.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and your experience on the hm88 platform.

Protecting your data is a responsibility we take very seriously. hm88 implements comprehensive technical and organisational security measures to safeguard your personal information:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using strong hashing algorithms — hm88 never stores passwords in plain text.
• Two-factor authentication (2FA) for an additional layer of security during account login.
• Automated 24/7 security monitoring that detects and responds to any threats in real time.
• Strict internal access controls — only staff who genuinely require access to specific data are permitted to do so, in accordance with the principle of least privilege.
• Regular security audits by independent parties to ensure our infrastructure consistently meets the latest standards.
• A comprehensive incident response plan to ensure any security issues are addressed promptly and effectively.

While we do everything within our means to protect your data, no system can be guaranteed 100% secure. You also play an important role by keeping your account password confidential and reporting any suspicious activity to us promptly.

As an hm88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

Hm88 does not retain your personal data longer than necessary for the purposes stated in this policy. Our data retention periods depend on the type of data and the purpose for which it was collected:

• Active Account Data: For as long as your account remains active and in use, we will retain your personal data to ensure our services function smoothly.
• Data After Account Closure: Once your account is closed, personal data will be retained for the period required to fulfil our legal obligations, including anti-money laundering (AML) and accounting requirements.
• Financial Transaction Records: In compliance with Malaysia's financial regulatory requirements, transaction records are retained for a minimum of 7 years.
• Security Logs: Access and security logs are retained for a limited period for fraud detection and technical support purposes.
• Marketing Data: Data collected for marketing purposes is retained until you withdraw your consent or request removal from our list.

Once the retention period expires and there is no legal requirement to keep the data, hm88 will securely delete or anonymise your data.

The hm88 platform may contain links or integrations with third-party services such as payment providers and game software providers. Please note that the hm88 Privacy Policy applies solely to our platform.

When you access third-party services through our platform, the respective privacy policies of those third parties will apply. hm88 is not responsible for the privacy practices of third parties, and we encourage you to read their privacy policies before providing any personal information.

The hm88 platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that a child's personal data has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the relevant account.

Hm88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any amendments will take effect immediately upon publication on our platform.

In the event of material or significant amendments, we will notify you via:

• In-platform notifications during your next login session.
• Email sent to the address registered in your account.
• Updates to the "Last Updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Continued use of the hm88 platform after any amendments are published constitutes your acceptance of those changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is ready to assist you.

We will respond to all privacy-related enquiries within 3 business days. For cases requiring further investigation, we will inform you of a more precise resolution timeframe.